Fernwell Policies
Cancellations
We require 24 hours to cancel your visit with us. We understand the need arises to have to cancel or reschedule your visit, but when you cancel or reschedule without giving us enough notice, it causes the salon and our stylists to lose both time and income. We require a card on file, if you do not cancel or reschedule within the allotted time frames, your card will be charged accordingly. We do not accept email cancellations. We'll send out confirmation texts to remind you of the date and time of your appointment. We appreciate you respecting this policy!
24 Hour Cancellation Policy:
Less than 24 Hours = 50% of scheduled service cost.
Less than 12 Hours = 100% of scheduled service cost.
Appointment Times
In order to keep our salon running efficiently, we kindly ask that you arrive on time for your appointment. If you arrive more than 15 minutes late you may be asked to reschedule your appointment or adjust your services that are being received that day to ensure we do not run behind for our next client.
Adjustments
We understand that sometimes once you get home and live in your new hair for a few days, you may find that some adjustments need to be made. We are happy to make minor adjustments that align with our original consultation within 7 days of the original service. Adjustment that alter the original plan or are requested after 7 days of the original service will require a full payment of that service.